Refund policy

 

1. 30-Day Return Policy
2. Refunds
3. Exchanges
4. Damages and issues
5. Exceptions / non-returnable items
6. Sale Items or gift cards
7. European Union 14 day cooling off period
8. International orders
9. Initiating a Warranty Claim
10. INITIATING A RETURN

 

1 - 30-Day Return Policy

We have a 30-day return policy, allowing you ample time to decide if you're satisfied with your purchase. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet certain criteria. It should be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase when requesting a return.

If you need a different size or want to exchange the item for any reason, you have the option to do so. If the correct size is available, you can choose to exchange the item. Alternatively, if you prefer a refund, you'll receive the item's cost minus any shipping fees incurred during the initial purchase process.

This return policy is designed to ensure your satisfaction with your purchase and to provide flexibility in case your needs change.

Windspirit reserves the right to determine whether the item(s) will be exchanged or refunded based on factors such as the condition of the returned item, the reason for return, and the availability of replacement stock. Our priority is to ensure customer satisfaction, and we will carefully assess each return request to provide the most appropriate resolution for our valued customers.

2 - Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@windspirit.ca.

3 - Exchanges

If you need a different size or item, the fastest way to ensure you get what you want is to initiate a return for the item you have. Once the return is accepted and processed, you can then proceed to make a separate purchase for the new item. This allows for a quicker turnaround time in getting the correct size or item you desire.

4 - Damages and issues

 Upon receiving your order, please inspect it thoroughly. If you find any defects, damages, or receive the wrong item, please contact us immediately. Your satisfaction is our priority, and we will promptly address the issue to ensure your complete satisfaction.

5 - Exceptions / non-returnable items

 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

6 - Sale Items or gift cards

Please note that sale items and gift cards are non-returnable. Therefore, we strongly advise checking the sizing carefully before making your purchase to ensure satisfaction.

7 - European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase when initiating the return process.

8 - International orders

If you're placing an order from outside Canada, you're in luck as you're exempt from Canadian taxes. However, please note that certain duties and taxes associated with shipping to your country may increase the overall cost of your order. You are responsible for paying all import tariffs, duties, taxes, brokerage fees, and any other costs related to delivering the product to you. These additional costs are in addition to the cost of your order.

Furthermore, if you refuse delivery of any product or if any product is unable to be delivered to you for any reason, you are responsible for return freight charges. It's important to be aware of these potential additional fees and responsibilities when placing an international order.

9 - Initiating a Warranty Claim

If you need to initiate a warranty claim for any damaged gear, please follow these steps:

1. Email a digital photo of the damaged gear to info@windspirit.ca.
2. Provide a detailed description of the damage, including how it occurred.
3. Include the product's serial number in your email.
4. Attach a copy of your original invoice to the email.

By following these steps and providing the necessary information, you can ensure that your warranty claim is processed efficiently and accurately.

10 - Initiating a Return

To initiate a return, please contact us at info@windspirit.ca.

Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

Once your return request is accepted, we'll provide you with a return shipping label and detailed instructions on how and where to send your package.

It's essential to follow these instructions carefully to ensure your return is processed smoothly. 

Please be aware that items sent back to us without first requesting a return will not be accepted.

If you have any questions or concerns about the return process, feel free to reach out to us at info@windspirit.ca.

We're here to assist you with any return-related queries you may have.